Last Updated: September 2026

Who we are

WANG LLC (“USEHOTI,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.usehoti.com, make a purchase, contact us for customer support, or interact with USEHOTI through supported third-party platforms such as Amazon.

Information We Collect

Depending on how you interact with us, we may collect:

• Name, email address, telephone number, billing address, and shipping address;
• Account and order information; Product and purchase information;
• Messages submitted through our website, customer service channels, or product support services;
• Printer model, error messages, photographs, screenshots, or other information you voluntarily provide when requesting product support;
• IP address, browser information, device information, cookies, and similar technical information generated when you use our website.

Payment Information

Payments on our website may be processed through third-party payment providers, including PayPal and Venmo.

We do not directly store full payment card numbers or payment credentials processed by these providers. Payment providers process payment information according to their own privacy policies. We may receive transaction information necessary to process and fulfill your order.

How We Use Your Information

We may use personal information to:

• Comply with applicable legal and regulatory requirements.
• Process and fulfill purchases;
• Provide customer service and product support;
• Troubleshoot installation, compatibility, cartridge recognition, print-quality, or other product issues;
• Process warranty, replacement, return, or refund requests;
• Communicate with you regarding an order or support request;
• Maintain and improve our website and services;
• Prevent fraud, abuse, and security incidents;

Amazon Product Support

If you contact USEHOTI through Amazon Product Support, manufacturer chat, or other Amazon customer-support features, we may receive information that you voluntarily provide during the support interaction, such as your product information, printer model, error details, photographs, and support messages.

We use this information only as reasonably necessary to provide customer service, troubleshooting, warranty assistance, replacements, refunds, or other product-related support.

We do not independently download or retain copies of Amazon support conversations or customer-provided photographs after the support interaction unless retention is reasonably necessary to resolve the request or comply with applicable legal obligations.

Information received through Amazon Product Support is used only for product support and related customer service purposes and is not used for advertising, marketing, or promotional outreach.

Amazon may separately collect, process, and retain information according to Amazon’s own privacy policies.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential website functions, maintain shopping carts and account sessions, remember user preferences, improve website performance, prevent fraud and spam, and understand how visitors use our website.

Some cookies may be provided by third-party services used on our website.

You can control cookies through your browser settings. Disabling certain cookies may affect some website functions.

How We Share Information

We may disclose information when reasonably necessary to service providers that help us operate our business, including:

• Payment processors;
• Website hosting and technology providers;
• Shipping and fulfillment providers;
• Customer support and communications providers;
• Security and fraud-prevention providers;
• Marketplaces such as Amazon when necessary to provide customer support or fulfill related requests.

We may also disclose information when required by law or when reasonably necessary to protect our legal rights, customers, or services.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, warranty administration, fraud prevention, accounting, and legal compliance.

Customer support information received through Amazon is not independently retained by WANG LLC beyond what is reasonably necessary to handle the support request, although Amazon may retain information according to its own policies.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

Your Privacy Choices and Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To submit a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website and products are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Services and Links

Our website may contain links to or integrate with third-party services, including payment providers and marketplaces. Their privacy practices are governed by their own privacy policies, and this Privacy Policy does not control how those third parties process information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date shown at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

WANG LLC
Brand: USEHOTI
Website: www.usehoti.com
Email: SERVICE@USEHOTI.COM